New Articles

  1. Troubleshooting iOS 15 iCloud Private Relay

    Applies to: Insights and Premium Members Child's devices: iOS 15 (2021) iPhone and iPad Excludes: iOS 14 (2020) and older iOS Devices iCloud Private Relay Apple's iCloud Private Relay service creates privacy on an iOS Device by usi...
  2. Troubleshooting Links to Schools in the US

    Parents can troubleshoot no link in the Connect App to your US Child's School. Insights and Premium Members will find the email address their US school uses and contact us to reset the account.
  3. Turning Off Apple's iCloud Private Relay

    Apple Private Relay is a feature new to Apple iOS 15 that can limit your ability to monitor your Child's online behavior and protect them online. Here's what you can do to turn off the Relay.
  4. See a List of Red Alerts

    How do you see a list of Red Alerts? Insights and Premium Members use the Snapshots to access a list of up to 4 weeks of Red Alerts. Review active and ignored Alerts.
  5. Troubleshooting Family, Devices or Snapshots are Blank

    Find the steps to fix the Family, Devices, or Snapshot screen when it is blank in a Parent's Connect App on a Parent's iPhone or iPad.
  6. See a List of Red Alerts

    Applies to: Insights and Premium Members  Parent's app: iOS or Android  Article type: Fundamental steps Red Alerts Listed in Snapshots Parents can access a list of Red Alerts from the weekly Snapshots reports. The Snapshots s...
  7. See a List of Red Alerts

    How do you see a list of Red Flags? Insights and Premium Members sign in as a Parent and view the Snapshots to access a list of Red Flag. Tap on an event to see the date, time, and Family member.
  8. End the Borrowing of a Device Connected to the Box

    Applies to: Premium Members  Parent's app: Android or iOS  Child's device: Android, iOS, Windows, MacOS, Chromebook or home devices connected to the Family Zone Box Article type: Optional steps End the Borrowing of a De...
  9. Troubleshooting Update Connect Chrome Extension

    Troubleshoot a Chromebook, MacOS or Windows laptop with a Google Chrome Extension. Resolve issues like incomplete or no reporting on website activity or filtering inside the Chrome browser.
  10. See Who is Using a Device Connected to the Box

    How do you see which Family member is using a device connected to the Family Zone Box? Premium Members use the home.tools page on their Child's laptop, computer, phone or tablet to find out.